purelements® FAQ

It’s a little different on every tour. The exact information for the individual tours can be found in the description of the activities.
In general:
A good general health condition is a prerequisite. Health impairments and restrictions regarding a head for heights and swimming skills are taken into account when planning the tour.

Yes sure!
Our business liability insurance covers liability claims that are culpably caused to a third party through our business activities. This liability risk exists for purelements® as a legal person as well as for the individual employees. In addition, all of our freelance guides have their own public liability insurance.

No.
The customers are not insured by purelements® and are responsible for organizing their own insurance. Customers must be in good health and must have accident insurance that covers the cost of rescue from an emergency. Contract cancellation insurance is also advisable. Although all activities are carried out with competent personnel and safe methods, accidents can never be completely ruled out. Purelements, its employees or its partners cannot be held liable. Customers take part at their own risk. Customers must also have insurance that covers the costs of the following:

• Any outdoor sport classified under extreme or dangerous sports should also include canyoning;
• Medical expenses for treatment as a result of injuries sustained while participating in outdoor activities;
• causing your own personal liability for death or injury to another person as a result of their own negligence.

No.
Alcohol, for example, slows down the ability to react and makes you unable to concentrate, and vascular complications due to the cold water could occur. Full attention is required to participate in our activities. Drunk people are excluded from participation without exception.

Yes.
Participants must have basic swimming skills, but they certainly do not need to be competitive swimmers. Going into a canyon or cruising a river as a non-swimmer is definitely not a good idea.

Yes.
After each activity, the guides wash the equipment to ensure a clean start to the next day. Purelements® uses biodegradable products that still reliably kill bacteria. Purelements® makes every effort to hand out dry equipment, although it can sometimes happen that the equipment is still damp from a previous tour. This is not an indication that the equipment is dirty!

Yes.
Purelements® has to deal with complex logistics at times. For this it is imperative to book in advance. Bookings are made no later than 12 hours before the start of the tours to ensure the quality and safety of the tours. This gives purelements® enough time to check the actual weather and water conditions. Last-minute bookings are only accepted if purelements® can guarantee security and has enough time to organize the logistics.

All customers must meet the minimum requirements if they are to participate or want to participate in an activity. Details on customer requirements are listed in our “Terms and Conditions”, which are presented to the customer with every booking. During the booking process, customers are required to provide all of the following standard information per booking:

For the individual booking:
• The booked program
• Name of the booker
• Address
• Telephone number
• Email
• Preferred Language
• Preferred tour (if known)

Per participant:
Personal Information:
• Surname
• Date of birth
• Gender
• Telephone number
• Email
• Height
• Weight
• shoe size

Physical abilities:
• Swimming skills (weak to good)

Medical restrictions:
• Medical remarks over the past 5 years (pregnant, allergies, treatments, ear problems, …)
• Diet guidelines
• Contact lenses or people who wear glasses
• Emergency contact (name, relationship, telephone number)
• Any specific cognitive limitation or need

Note our terms and conditions.

Participants must sign a waiver. This includes:

I, the participant in the mentioned event, hereby confirm,
• that I meet the prerequisites for participation and the requirements of the event according to the announcement.
• that I am of legal age or duly represented by law when submitting this declaration.
• that I am healthy and in particular do not suffer from a known heart condition or seizures and that I have informed the organizer about my medication.
• that I will immediately follow the instructions of the guides / trainers.
• that I have heard and understood the briefings (safety talk, instruction).
• that I have been informed about the safety equipment and that I will wear it as instructed.
• that I am aware of the dangers and the increased risk involved in participating in an outdoor event, in particular the risk of serious injuries up to fatal accidents, permanent damage to health and property damage.
• that I have been informed in particular about the increased risk of injury when staying in alpine terrain and the special dangers that can arise from water and weather events.
• that I am not under the influence of alcohol, drugs or medication and that I will not consume alcohol or drugs during the event.
• that I will contact the guide / trainer immediately if problems, questions or ambiguities arise.
• that I have been informed that purelements® CH Sagl is insured with Zurich’s public liability insurance.
With my signature, I authorize the purelements® CH Sagl as well as the companies affiliated with it, cooperation partners and third parties acting on behalf of the purelements® CH Sagl (e.g. photographer, advertising agency) to make the audio produced by me shortly before, during and shortly after the event And / or to publish video recordings, photographs and images free of charge. I permit the use of the image material in all online and / or offline media in which the purelements® CH Sagl is editorially, promotionally or commercially active or discussed (e.g. social networks, website, blogs, advertisements, press reports). I allow the aforementioned group of people to edit and / or redesign my personal images while protecting my personal rights (e.g. montage, combination with images / texts / graphics, alienation by photo technology, coloring).
If I receive image material from purelements® CH Sagl, I may use it for non-business, personal purposes, stating the source, until further notice.
I also allow my name and title to be published. Mention is solely at the discretion of purelements® CH sagl.
I am aware that I can revoke my consent to the publication and use of the image material from myself if there is an important or weighty reason and can withdraw or limit my consent to the naming at any time with effect for the future. Otherwise, the consent is valid indefinitely.

If we are not sure whether we can carry out the tour, we will contact you at least 24 hours before the start of the activity. Purelements® uses the current information (actual water level, weather situation and local situation) to decide whether the activity can be carried out. We have the right, rather the obligation, to cancel an activity at any time if its safe execution can no longer be guaranteed. The participants will be contacted by phone, email or SMS to inform them of the latest changes in the situation, both on the part of purelements® and on the part of the participants. This information contains the exact time and the meeting point where the activity will take place, this information must be confirmed by the customer.

Here is an overview and description of all our meeting points.

Note our terms and conditions.

Activities will be canceled if heavy rains, storm and / or thunderstorms occur. The operation of all outdoor activities is determined by the conditions of the environment at the time when these activities are to take place. Purelements® can change, cancel or prematurely end the activity program or parts of the individual activities due to unforeseen circumstances. These circumstances can be: force majeure, weather conditions, public actions and security risks. In such cases, Purelements® endeavors to offer a possible, comparable replacement.

If the risk is too high due to external factors such as weather and water level, purelements® has the right to cancel the tour. Purelements® will endeavor to find a replacement tour or an alternative date. We ask the customer to trust us and to meet us. If we are unable to find an alternative tour or to make an alternative appointment, the customer will receive a voucher worth the booked tour with a term of 3 years. If this voucher cannot be used for special reasons (foreign tourists or large groups), a refund will be made!

For other reasons of cancellation we ask you our General terms and conditions to read.