If the risk is too high due to external factors such as weather and water level, purelements® has the right to cancel the tour. Purelements® will endeavor to find a replacement tour or an alternative date. We ask the customer to trust us and to meet us. If we are unable to find an alternative tour or to make an alternative appointment, the customer will receive a voucher worth the booked tour with a term of 3 years. If this voucher cannot be used for special reasons (foreign tourists or large groups), a refund will be made!

For other reasons of cancellation we ask you our General terms and conditions to read.